A three-tier technology training strategy in a dynamic business environment

Document Type

Article

Publication Title

Journal of End User Computing

ISSN

1063-2239

Volume

14

Issue

2

DOI

10.4018/joeuc.2002040103

First Page

30

Last Page

39

Publication Date

1-1-2002

Abstract

As end-user training becomes increasingly important in today's technology-intensive business environment, progressive companies remain alert to find ways to provide their end users with timely training and resources. This paper describes an innovative training strategy adopted by one midsize organization to provide its end users with adequate, flexible, and responsive training. The paper then compares the three-tier strategy with other models described in technology training literature. Managers who supervise technology end users in organizations comparable to the one in the study may find the three-tier strategy workable and may want to use it in their own training programs to facilitate training and improve end-user skills. Researchers and scholars may find that the idea of three-tier training generates new opportunities for research.

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