Campus Access Only
All rights reserved. This publication is intended for use solely by faculty, students, and staff of University of the Pacific. No part of this publication may be reproduced, distributed, or transmitted in any form or by any means, now known or later developed, including but not limited to photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the author or the publisher.
Date of Award
Thesis - Pacific Access Restricted
Master of Arts (M.A.)
First Committee Member
Randall J. Koper
Second Committee Member
Jon F. Schamber
This study analyzes the relationship between emotional intelligence, self-esteem and interpersonal communication satisfaction. Emotional intelligence was conceptualized into two major competences: personal competence and social competence. Self-esteem was conceptualized as the dimension between the actual and the ideal self. Interpersonal communication satisfaction is the pleasurable sensation someone feels after a satisfying interpersonal communication experience. The study explored if there is a positive relationship between emotional intelligence and interpersonal communication satisfaction. The second purpose of the study was to investigate if there is a positive relationship between self-esteem and interpersonal communication satisfaction.
Students were recruited from four colleges in northern California and were asked to complete a four-section questionnaire. The Self-Esteem Scale, the Interpersonal Communication Satisfaction Scale, and the Emotional Intelligence Scale were used in the study. These three scales have been used in past studies and show good reliability. To analyze the data a correlation analysis was conducted. The results of the study showed that there is a positive correlation between emotional intelligence, self-esteem and interpersonal communication satisfaction. There was also a positive correlation between emotional intelligence and self-esteem. These findings suggest that a person's interpersonal communication experience will be more satisfying if the person has high emotional intelligence and high self-esteem.
Araisa, Susana. (2006). The relationship of emotional intelligence and self-esteem to interpersonal communication satisfaction. University of the Pacific, Thesis - Pacific Access Restricted. https://scholarlycommons.pacific.edu/uop_etds/644
To access this thesis/dissertation you must have a valid pacific.edu email address and log-in to Scholarly Commons.Find in PacificSearch
If you are the author and would like to grant permission to make your work openly accessible, please email