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The relationship of emotional intelligence and self-esteem to interpersonal communication satisfaction

Author

Susana Araisa, University of the Pacific

Date of Award

2006

Document Type

Thesis - Pacific Access Restricted

Degree Name

Master of Arts (M.A.)

Department

Communication

First Advisor

Qingwen Dong

First Committee Member

Randall J. Koper

Second Committee Member

Jon F. Schamber

Abstract

This study analyzes the relationship between emotional intelligence, self-esteem and interpersonal communication satisfaction. Emotional intelligence was conceptualized into two major competences: personal competence and social competence. Self-esteem was conceptualized as the dimension between the actual and the ideal self. Interpersonal communication satisfaction is the pleasurable sensation someone feels after a satisfying interpersonal communication experience. The study explored if there is a positive relationship between emotional intelligence and interpersonal communication satisfaction. The second purpose of the study was to investigate if there is a positive relationship between self-esteem and interpersonal communication satisfaction.

Students were recruited from four colleges in northern California and were asked to complete a four-section questionnaire. The Self-Esteem Scale, the Interpersonal Communication Satisfaction Scale, and the Emotional Intelligence Scale were used in the study. These three scales have been used in past studies and show good reliability. To analyze the data a correlation analysis was conducted. The results of the study showed that there is a positive correlation between emotional intelligence, self-esteem and interpersonal communication satisfaction. There was also a positive correlation between emotional intelligence and self-esteem. These findings suggest that a person's interpersonal communication experience will be more satisfying if the person has high emotional intelligence and high self-esteem.

Pages

58

Recommended Citation

Araisa, Susana. (2006). The relationship of emotional intelligence and self-esteem to interpersonal communication satisfaction. University of the Pacific, Thesis - Pacific Access Restricted. https://scholarlycommons.pacific.edu/uop_etds/644