Campus Access Only

All rights reserved. This publication is intended for use solely by faculty, students, and staff of University of the Pacific. No part of this publication may be reproduced, distributed, or transmitted in any form or by any means, now known or later developed, including but not limited to photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the author or the publisher.

Date of Award


Document Type

Thesis - Pacific Access Restricted

Degree Name

Master of Arts (M.A.)


Intercultural Relations

First Advisor

Milton J. Bennett

First Committee Member

Sandy Fowler

Second Committee Member

Kent Warren


This thesis project described the development, design, delivery, evaluation, and discussion of a series of four intercultural team building pilot workshops appropriate for multicultural teams in the context of international corporations. The target audience of the workshops was an Information Technology (IT) team of a Fortune 500 company in the United States. The team consisted for the most part of U.S. Americans and Germans based in either Boston, MA, or Frankfurt, Germany. The overall objective of the workshops was to help raise awareness and gain understanding about cultural variables that affect the performance of a multicultural team. The desired outcome of the training program was to help participants gain transcultural competence. This was to be achieved by providing them with a set of tools that would help them to communicate and interact more effectively, and as a result, more successfully, with their team colleagues across cultural borders. Due to the composition of the team, I placed particular emphasis on the communication and interaction patterns of the U.S. American and German cultures.

The first two pilot workshops were delivered in Boston and the target audience was the Boston-based part of the team. Thus, the workshop was delivered in the English language. The third and the fourth workshop were delivered in Frankfurt, Germany and the target audience was the Frankfurt-based part of the team. Thus, the workshop was delivered in the German language. Given these circumstances, I not only translated the workshop contents into the German language but also made culture-appropriate adaptations to the German context.

The results of the evaluations showed that the workshops were well received and fulfilled the need of the team for intercultural training. Thus, the overall objective of the workshop, to help team members understand cultural variables that influence their performance as an intercultural team, was successfully met. However, in order to utilize and enhance these newly learned skills that comprise transcultural competence, additional training is required in which a common culture strategy and a plan to integrate the different processes and structures would be developed.



To access this thesis/dissertation you must have a valid email address and log-in to Scholarly Commons.

Find in PacificSearch



If you are the author and would like to grant permission to make your work openly accessible, please email


Rights Statement

Rights Statement

In Copyright. URI:
This Item is protected by copyright and/or related rights. You are free to use this Item in any way that is permitted by the copyright and related rights legislation that applies to your use. For other uses you need to obtain permission from the rights-holder(s).