Title

Training Pharmacy Students to Deliver Bad News Using the SPIKES Model

Document Type

Conference Presentation

Conference Title/Conference Publication

American Association of Colleges of Pharmacy (AACP) Virtual Pharmacy Education Annual Meeting

Location

online

Conference Dates

July 19-22, 2021

Date of Presentation

7-19-2021

Abstract

Pharmacists are often involved in delivering “bad news” to patients. Poor communication skills in delivering distressing news may lead to patient misunderstanding of disease, treatment, and reduced quality of care. This session will describe the implementation of a counseling model developed to deliver bad news, “SPIKES model”, within a pharmacy skills course. Attendees interested in learning about the counseling model, its application and effectiveness are encouraged to attend.

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