Collaborative design: An SSM-enabled organizational learning approach

Collaborative design: An SSM-enabled organizational learning approach

ORCiD

0000-0002-4201-8335

Document Type

Contribution to Book

Book Title

Collaborative Technologies & Applications for Interactive Information Design: Emerging Trends in User Experiences

Editor(s)

Scott Rummler & Kwong Bor Ng

Description

Within the context of a three year applied research project conducted from 2003-2006 in a North American university library, staff were encouraged to reconsider organizational assumptions and design processes. The project involved an organizational leader and an external consultant who introduced and collaboratively applied Soft Systems Methodology (SSM) practice. Project results suggest the efficacy of using ‘soft’ systems thinking to guide interaction (re)design of technology-enabled environments, systems, and tools. In addition, participants attained insights into their new roles and responsibilities within a dynamically changing higher education environment. Project participants also applied SSM to redesign ‘in house’ information systems. The process of employing systems thinking practices to activate and advance organizational (re)learning, and initiating and elaborating user-centered interaction (re)design practices, culminated in a collaborative design (co-design) approach that readied participants for nimble responsiveness to continuous changes in the dynamic external environment.

Find in WorldCat

http://www.worldcat.org/title/collaborative-technologies-and-applications-for-interactive-information-design-emerging-trends-in-user-experiences/oclc/451222207&referer=brief_results

ISBN

978-1605667270

Publication Date

8-17-2010

Publisher

IGI Global, Information Science Reference

City

Hershey, PA

First Page

202

Last Page

221

Disciplines

Library and Information Science

Comments

Chapter 15

Collaborative design: An SSM-enabled organizational learning approach
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