Comparing the task effectiveness of instant messaging and electronic mail for geographically dispersed teams in Taiwan
Document Type
Article
Publication Title
Computer Standards and Interfaces
ISSN
0920-5489
Volume
29
Issue
6
DOI
10.1016/j.csi.2007.03.001
First Page
626
Last Page
634
Publication Date
9-1-2007
Abstract
To improve task effectiveness of geographically dispersed teams, media selection approaches a complex issue involving media features and user characteristics. This study compares user perceptions about task effectiveness between instant messengers (IM) and e-mail (EM). Using a field experiment, the design contrasted teams using EM with teams using IM. Thirty-four teams of two graduate students were enrolled as participants from five universities in Taiwan. Two people were separated geographically and had to communicate accordingly. Results indicate that IM-supported teams generated more ideas and task success. However, no significant difference was found in task difficulty between the IM and EM users. © 2007 Elsevier B.V. All rights reserved.
Recommended Citation
Hung, S.,
Huang, A.,
Yen, D. C.,
&
Chang, C.
(2007).
Comparing the task effectiveness of instant messaging and electronic mail for geographically dispersed teams in Taiwan.
Computer Standards and Interfaces, 29(6), 626–634.
DOI: 10.1016/j.csi.2007.03.001
https://scholarlycommons.pacific.edu/esob-facarticles/197
