Exploring the potential effects of emoticons

Document Type

Article

Publication Title

Information and Management

ISSN

0378-7206

Volume

45

Issue

7

DOI

10.1016/j.im.2008.07.001

First Page

466

Last Page

473

Publication Date

11-1-2008

Abstract

Instant messaging (IM) has shown signs of becoming one of the main stream communication applications for users, like e-mail. Many people maintain constant contacts with multiple friends and relations via IM simultaneously whenever they are online, whether working on other applications or not. In addition to allowing instant exchange of text information, a unique feature of IM is its use of graphical icons that express emotions, known as emotional icons or emoticons. We explored their potential effects. Our model, based on prior theory and research, was tested using data collected from student users; it was analyzed to reveal potential effects of emoticons on various factors related to the use of IM. Our study used structural equation modeling (SEM) analysis; the results showed that the user of emoticons felt a positive effect on enjoyment, personal interaction, perceived information richness, and perceived usefulness. Our results suggested, however, that emoticons were not just enjoyable to use, but also a valuable addition to communication methods. © 2008 Elsevier B.V. All rights reserved.

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