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Date of Award
Thesis - Pacific Access Restricted
Master of Arts (M.A.)
First Committee Member
Esther A. Cohen
Second Committee Member
Michael L. Davis
It was hypothesized that a suggestion system based on behavioral principles would lead to the submission of an increased number of suggestions and improve employees' expectations of suggestion contribution. Friday Night Live Program employees of San Joaquin Youth Services (n=2) were assigned to an experimental group and received a suggestion box (baseline phase) for 6 weeks followed by the behavioral suggestion system (treatment) for 6 weeks. Other employees at San Joaquin Youth Services formed a control group ($n=12$) and were in a continuous baseline phase. Both groups were given a pretest and a post-test survey concerning their expectations of suggestion contributions. During the 12 weeks of the study, the control group contributed no suggestions, while the experimental group contributed a mean of 4.4 suggestions per week during treatment and no suggestions during their baseline phase. Additionally, survey scores showed an improved attitude toward suggestions for the experimental group and declining attitudes toward suggestions for the control group. These results support the hypothesis.
Sabbag, Michael Fred. (1992). A behavioral approach to suggestion systems. University of the Pacific, Thesis - Pacific Access Restricted. https://scholarlycommons.pacific.edu/uop_etds/2955
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