Title

Collaborative co-design: A user-centric approach for advancement of organizational learning

ORCiD

0000-0002-4201-8335

Document Type

Article

Publication Title

Performance Measurement and Metrics: The International Journal for Library and Information Services

ISSN

1467-8047

Volume

8

Issue

3

DOI

10.1108/14678040710841054

First Page

180

Last Page

188

Publication Date

1-1-2007

Abstract

Purpose– This paper aims to describe the use of collaborative co‐design activities to advance strategic planning assessment efforts by staff members of the merged (city‐university) Dr Martin Luther King, Jr Library in California's Silicon Valley.

Design/methodology/approach– The activities use action research approaches rather than traditional approaches which rely on gathering library‐centric data to assess organizational effectiveness. The paper also reports on staff members' application of Learning 2.0 competencies to co‐create physical places and virtual spaces which enable learning for and with users.

Findings– This conversation based approach encourages co‐defining “success” with user constituencies through sustained dialogue that, over time, builds relationships.

Practical implications– In the process, library staff invite, interpret, and apply user generated evidence and insights to co‐create sustainable relationships and concurrently advance systems thinking and workplace information literacy. This “research in practice” initiative extends action research on "thought leadership".

Originality/value– In development since 2003, this inclusive co‐design approach reflects theoretical and applied insights from researchers in Europe, Australia, and North America, who have worked with US library practitioners to develop user‐centric processes for improving organizational effectiveness and enhancing user efficacy.

Acknowledgements

Participatory co‐design evolved out of theoretical and applied contributions between 2003 and 2006 from the following university researchers: Dr Christine Bruce, Queensland University of Technology, Australia; Dr Marita Holst, Luleå University of Technology, Sweden; Dr Franz Kurfess, California Polytechnic State University, USA; Dr Anita Mirijamdotter, Luleå University of Technology, Sweden; Dr Helen Partridge, Queensland University of Technology, Australia; Dr Erika Rogers, California Polytechnic State University, USA; and Dr Mary M. Somerville, San José State University, USA.