Title

SSM inspired organizational change in a North American University Library: Lessons learned

ORCiD

0000-0002-4201-8335

Document Type

Conference Presentation

Conference Title

Proceedings of the 31st Information Systems Research Seminar in Scandinavia (IRIS31): Public Systems in the Future – Possibilities, Challenges, and Pitfalls

Location

Åre, Sweden

Conference Dates

August 10-13, 2008

Date of Presentation

8-10-2008

Abstract

This organizational change initiative involved nineteen project participants in guided application of Soft Systems Methodology (SSM) tools to rethink, repurpose, and retool organizational outcomes from 2003-2006. Action research results suggest the efficacy of using this approach for interactive (re)design of technology-enabled environments, systems and tools. This paper reports on learning insights which inform participants’ cultivation of user-centric, inquiry based relationships with both co-workers and system users to animate and enable responsive participatory design philosophy, practices and outcomes.

Identifier

978-91-86073-12-1

Editors

A. Asproth, K. Axelsson, S. C. Holmberg, C. Ihlström, K. Lindblad-Gidlund & B. Sundgren

Comments

Best Conference Paper Award

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